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Knowledge base
General
Agent Tutorial Videos
4
Transactions
E-signature Overview
Working within Your CRM
Transaction Tabs Overview
Getting Started
7
Getting Started with TotalBrokerage - Agents
Getting Started with TotalBrokerage - Brokerage Managers
First Time Logging In
Logging into TotalBrokerage
Best Practices: Brokerage Managers
View all 7
Introduction
4
Resetting your Password
Adding TotalBrokerage to iPhone
How to Add TotalBrokerage to your Android Home Screen
Tour Guide
TotalBrokerage Resources
4
Webinar Recordings
TotalBrokerage Feature Request Form
TotalBrokerage Customer Success Overview
TotalBrokerage New User Interface Overview for Transactions
Troubleshooting Errors
CRM
1
��� Question Marks Appear Next to a CSV Field In Import or "Unable to process. Your CSV is malformed"
Dashboard
Widgets
9
Adding and Editing Dashboard Widgets
To-Do Widget
Embedded Website and External Link Widgets
Creating a Brokerage-Wide Widget
Custom HTML Widget
View all 9
Calendar
5
Creating a Calendar Event
Editing a Calendar Event
Deleting a Calendar Event
Subscribing your Personal Devices to the TotalBrokerage Calendar
Viewing Calendar for other Agents, Office or Brokerage
My Profile
13
Change Password
Email Signature
Notifications
Commission Plans
Fee Plans
View all 13
Transactions
Forms Library
7
Basic and Advanced Searching for a Form
Uploading (in bulk) forms to your Forms Library
Editing Information for a Form
Working within a Form
Form Serial Number
View all 7
View Transactions
6
Basic and Advanced Searching for a Transaction (Original UI)
Creating a Transaction (Original UI)
Exporting your Transactions' Activities to a CSV
Bulk Reassigning Transactions to Another Agent
Create Transaction Without Existing Contact (Original UI)
View all 6
Working within a Transaction
40
General
Documents: Editing a Document (Original UI)
Documents: Split Docs, Deleting, Sorting, and Rotating Pages (Original UI)
Documents: Organizing Documents Order and Putting into Folders (Original UI)
Documents: Archiving and Marking
View all 40
Signing Documents
3
Signing a Signature Request
Document Field Signing Options
Inperson Signing
Compliance
4
Using the Compliance Queue
Sorting Compliance Queue
Lightning Queue
Overriding a Transaction's Checklist Item Requirement
Transaction Action Plans
1
Creating a Transaction Action Plan
CRM
Contacts
15
Basic and Advanced Searching in CRM
Adding a single contact
Reassigning all of your Contacts to another Agent
Sending a Bulk Email to Contacts
Exporting Contacts, Contact Addresses, and Contact Activities to a CSV
View all 15
CRM Action Plans
3
Adding a CRM Action Plan
Editing a CRM Action Plan
CRM Action Plan Suggestions
Import
3
Importing multiple Contacts from a CSV
Importing multiple Vendors from a CSV
Copying a Contact or Vendor to a New Contact or Vendor
Vendors
10
Vendors Basic and Advanced Searching
Adding a Single Vendor
Editing a Vendor
Removing a Vendor
Sending an SMS Message to a Selected Group of Vendors
View all 10
Working within a Contact
16
General
Address
Details
Preferences
Activity
View all 16
Integration with 3rd Party Software
2
CRM Integration with Zillow
CRM Integration with iHomeFinder
Marketing
Templates
4
Adding and Editing Marketing Templates
Basic and Advanced Searching for a Template
Embedding a BombBomb Video Inside a Template
Using the Enhanced Email Editor
Automations
3
Creating an Automation
Copying an Automation
Template & Automation - Suggestions
File Browser
4
Uploading a File to Use for Automations and Templates
Basic and Advanced Searching for an Uploaded File
Downloading a File
Deleting an Uploaded File
Lead Routing
Routes
4
Basic and Advanced Searching Lead Routes
Adding a Lead Routing (Enhanced Routing Only)
Editing Lead Routes (Enhanced Routing)
Editing Lead Routes (Basic Routing)
Account Pools
2
Adding an Account Pool
Editing and Adding Agents to an Account Pool
Leads
1
Lead Source Integrations
Intranet
Message Board
4
Creating and Editing Message Board Topics
Creating a New Post
Commenting, Reacting, and Managing Posts
Moderation Queue
Agent Roster
2
Basic and Advanced Searching Agent Roster
Viewing an Account's Bio
Reports
CRM
1
Using CRM Reports
Transactions
12
Transaction Summary
Transaction Summary by Agent
Transaction Count
Volume
Pipeline
View all 12
Administrative
4
Agent Usage Report (Brokerage & Office Managers Only)
Agent Commission Contribution Report (Brokerage & Office Managers Only)
Onboarding Reports (Brokerage & Office Managers Only)
Agent Production Reports
Human Resources
Onboarding
4
Basic and Advanced Searching for Onboarding Questionnaires
Adding or Editing a New Questionnaire
Filling out a Questionnaire
Onboarding Queue
HR Forms Library
2
Basic and Advanced Searching for HR Forms
Uploading new HR Forms
Setup
Accounts
21
Adding an Agent
Adding Agents in Bulk
Details Tab
Files Tab
Activity Tab
View all 21
API
4
Creating an API Key
Creating a Webhook (API Event Subscription)
Logging for API keys and Webhooks
API Documentation
Brokerage
13
General
Changing the Color Theme on your Account
Forms: Font Defaults
Brokerage Branding
Quickbooks Online Integration Setup
View all 13
Commissions
2
Creating a Shared Brokerage Commission Plan
Creating a Shared Brokerage Fee Plan
Facebook
1
Adding a Facebook Connection
Licenses
2
View License Usage
Export Agent License Usage
Offices
1
Adding and Editing Offices
Regions
1
Regions and Subregions Overview (Enhanced Enterprise Plan ONLY)
Teams
2
Creating & Removing Teams
Team Commission Plans
Transactions
8
Setup > Transactions: General
Configuring Transaction Statuses
Adding a Checklist
Archiving a Checklist within Setup
Default Vendors
View all 8
User Fields
6
Adding and Editing User Fields
Adding Vendor Details
Vendor Files
Transaction Dates
Adding Account Details
View all 6