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Knowledge base
General
Agent Tutorial Videos
1
Create a Transaction and send for e-Signature
Getting Started
6
Getting Started with TotalBrokerage - Agents
Getting Started with TotalBrokerage - Brokerage Managers
Logging into TotalBrokerage
Best Practices: Brokerage Managers
Best Practices: Agents
View all 6
Introduction
4
Resetting your Password
Adding TotalBrokerage to iPhone
How to Add TotalBrokerage to your Android Home Screen
Tour Guide
TotalBrokerage Resources
1
TotalBrokerage Feature Request Form
Dashboard Views and Options
1
Dashboard
Troubleshooting Errors
CRM
1
��� Question Marks Appear Next to a CSV Field In Import or "Unable to process. Your CSV is malformed"
Transactions
4
Fixing Document Issues in TotalBrokerage
I can't find my transaction!
My customer says they are not receiving the signature request/email, etc
My transaction has the wrong Checklist
Reports
0
Dashboard
Widgets
5
Adding and Editing Dashboard Widgets
Creating a Brokerage-Wide Widget
Compliance Widget
Quick Access for Reports
Create and Apply a Widget Template
Calendar
5
Creating a Calendar Event
Editing a Calendar Event
Deleting a Calendar Event
Subscribing your Personal Devices to the TotalBrokerage Calendar
Viewing Calendar for other Agents, Office or Brokerage
My Profile
1
My Profile
Transactions
Forms Library
8
Basic and Advanced Searching for a Form
Uploading (in bulk) forms to your Forms Library
Editing Information for a Form
Working within a Form
Form Serial Number
View all 8
View Transactions
3
Exporting your Transactions' Activities to a CSV
Bulk Reassigning Transactions to Another Agent
Basic and Filtered Searching for a Transaction
Working within a Transaction
22
Documents: Downloading Multiple Documents
Documents: Signature Requests
Documents: Creating a Signing Certificate
Documents: Create Transaction Summary PDF
Property: Custom MLS Addendum
View all 22
Signing Documents
1
Signing a Signature Request
Compliance
4
Using the Compliance Queue
Sorting Compliance Queue
Lightning Queue
Overriding a Transaction's Checklist Item Requirement
Transaction Action Plans
1
Creating a Transaction Action Plan
CRM
Contacts
14
Basic and Advanced Searching in CRM
Adding a single contact
Reset Status of a Contact's Email
Reassigning all of your Contacts to another Agent
Exporting Contacts, Contact Addresses, and Contact Activities to a CSV
View all 14
CRM Action Plans
3
Adding a CRM Action Plan
Editing a CRM Action Plan
CRM Action Plan Suggestions
Import
3
Importing multiple Contacts from a CSV
Importing multiple Vendors from a CSV
Copying a Contact or Vendor to a New Contact or Vendor
Vendors
5
Vendors Basic and Advanced Searching
Adding a Single Vendor
Editing a Vendor
Sending an SMS Message to a Selected Group of Vendors
Sending a Bulk Email to Vendors
Working within a Contact
16
General
Address
Details
Preferences
Activity
View all 16
Integration with 3rd Party Software
2
CRM Integration with Zillow
CRM Integration with iHomeFinder
Marketing
Templates
4
Adding and Editing Marketing Templates
Basic and Advanced Searching for a Template
Embedding a BombBomb Video Inside a Template
Using the Enhanced Email Editor
Automations
3
Creating an Automation
Copying an Automation
Template & Automation - Suggestions
File Browser
4
Uploading a File to Use for Automations and Templates
Basic and Advanced Searching for an Uploaded Photo
Downloading a File
Deleting an Uploaded File
Lead Routing
Routes
4
Basic and Advanced Searching Lead Routes
Adding a Lead Routing (Enhanced Routing Only)
Editing Lead Routes (Enhanced Routing)
Editing Lead Routes (Basic Routing)
Account Pools
2
Adding an Account Pool (Brokerage Manager use only)
Editing and Adding Agents to an Account Pool
Leads
1
Lead Source Integrations
Intranet
Message Board
4
Creating and Editing Message Board Topics
Creating a New Post
Commenting, Reacting, and Managing Posts
Moderation Queue
Agent Roster
2
Basic and Advanced Searching Agent Roster
Viewing an Account's Bio
Reports
CRM
1
Using CRM Reports
Transactions
2
Transaction Reports
Transaction Summary (Agent Guide)
Administrative
1
Reports > Administrative (Brokerage & Office Managers Only)
Human Resources
Onboarding
4
Basic and Advanced Searching for Onboarding Questionnaires
Adding or Editing a New Questionnaire
Filling out a Questionnaire
Onboarding Queue
HR Forms Library
2
Basic and Advanced Searching for HR Forms
Uploading new HR Forms
Setup
Accounts
8
Adding or Editing an Account
Adding Agents in Bulk
Exporting Agents into CSV
Synchronizing Agents to QuickBooks
Bulk Limitations
View all 8
API
4
Creating an API Key
Creating a Webhook (API Event Subscription)
Logging for API keys and Webhooks
TotalBrokerage API & Zapier Integration Overview
Brokerage
13
Setup > Brokerage: General
Changing the Color Theme on your Account
Forms: Font Defaults
Brokerage Branding
Quickbooks Online Integration Setup
View all 13
Commissions
2
Creating a Shared Brokerage Commission Plan
Creating a Shared Brokerage Fee Plan
Facebook
1
Adding a Facebook Connection
Licenses
2
View License Usage
Export Agent License Usage
Offices
1
Adding and Editing Offices
Regions
1
Regions and Subregions Overview (Enhanced Enterprise Plan ONLY)
Teams
3
Creating & Removing Teams
Team Commission Plans
Team Activity Tab
Transactions
2
Setup > Transactions: General
Uploading Forms and Creating Wizard Questions
User Fields
6
Adding and Editing User Fields
Adding Vendor Details
Vendor Files
Transaction Dates
Adding Account Details
View all 6