You can reassign your contacts to a new agent at once.
Note that this will reassign all contacts you have searched, regardless of who they are assigned, to another agent of your choosing.
To do this, go to CRM → View Contacts
Using the Advance Tab, search for the contacts you would like to reassign.
If necessary, check the boxes to the left of the contacts you wish to reassign.
If you do not select any contacts using the checkboxes, the Reassign All button will reassign all contacts in the search result.
Then select Actions → Reassign All
Select the agent, office, and team to which you want the contacts re-assigned, then click Okay.
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A green confirmation message will appear at the top of the screen, indicating that your contacts are being reassigned.
You will receive an email once this action is complete.
