Working within a Contact

General
You can add all of the contact's basic information on this page. Please note that Lead Type, Lead Status, Lead Source, Language, and Tags are customi...
Mon, Apr 10, 2023 at 4:32 PM
Email
The email tab keeps a log of all your emails between you and this contact.  COMPOSE Select “Compose” to create an email inside TotalBrokerage....
Thu, Mar 13, 2025 at 4:23 PM
Contact Capture Email Address
Your Contact Capture Email Address is the email address that is used to add your correspondence with a specific contact to TotalBrokerage.  To do t...
Wed, Aug 17, 2022 at 12:27 PM
Adding a Contact to an Automation
Go to CRM → View Contacts → Select a Contact, then open the Automations tab. Here, you can view what automations (or drip campaigns) this contact has be...
Wed, Feb 1, 2023 at 11:49 AM
Transactions
Here you can view or edit the transactions that you have started with this contact. To create a new transaction for the contact, click “No transacti...
Wed, Aug 17, 2022 at 12:56 PM
Action Plans
Action Plans help you stay organized by tracking all your interactions and scheduled tasks with a contact.  Within the Action Plans tab, you can view: ...
Mon, Apr 21, 2025 at 4:25 PM
History
The History tab keeps track of every keystroke that you save inside this contact.   If you change any general information, for example, it will show ...
Tue, Apr 1, 2025 at 3:15 PM
Moving a contact to the Trash
1. To move a contact to the trash, first, go to your CRM, then click “View Contacts”. 2. Click on the contact you wish to delete (you can ...
Thu, Mar 27, 2025 at 10:27 AM
Restoring a contact from the Trash
1. Nothing is ever permanently deleted from TotalBrokerage.  Therefore, you can remove Contacts from the trash if you didn’t mean to delete them.  To do th...
Fri, Mar 15, 2019 at 4:24 PM
SMS
Within the SMS tab of a Contact, you can send and receive messages with a contact's mobile number.  Make sure that one of the phone numbers on the Gene...
Fri, Mar 28, 2025 at 3:01 PM