To navigate to the message board, in the sidebar, go to Intranet and then Message Board.


From here you can either choose a post from the topics on the left or search through post on the right.


This is the view for a post.


To add a react to the post press the add button under the post and choose the emoji you want to react with.



You will see that react appear on the post after it has been selected.

You are also able to view who has reacted to the post. To do this, click on the emoji and it will show who reacted using that emoji.


You can click on the "1 other" and you are able to see who all reacted.


To add a comment type into the box at the bottom and press comment.


You can see below, you can also react to comments.



In the actions bar at the top right you will have a couple of options to choose from.

  1. Edit Post: This will appear for the author of the post and moderators. This will allow you to edit the content of the post and attach additional files if needed.
  2. Lock Post: This will appear for moderators only. This will lock down the post so it can be viewed by agents but no one will be able to comment or react to it except for moderators.
  3. Hide Post: This will appear for moderators only. This will hide the post from view so only moderators and managers can see it.
  4. Pin Post: This will appear for moderators only. This will pin the post to the top of the topic so it always appears first.
  5. Delete Post: This will appear for the author of the post only. This will allow you to remove your post from the message board.
  6. Unsubscribe: This will appear for anyone who is subscribed to the post. This will stop further notifications from being sent to you about this post.


Each comment also has some additional options to choose from.


  1. Edit Comment: This will appear for the author of the comment and moderators. This will allow you to edit the content of the comment.
  2. Lock Comment: This will appear for moderators only. This will lock down the comment so it can be viewed by agents but no one will be able to react to it except for moderators.
  3. Hide Comment: This will appear for moderators only. This will hide the comment from view so only moderators and managers can see it.
  4. Delete Comment: This will appear for the author of the post only. This will allow you to remove your comment from the post.