From your dashboard, click on “Intranet” and then “Agent Roster” on the left side of the screen.
In “Accounts” you’ll notice two types of searches at the top of the screen, “Search” and “Advanced.”
SIMPLE SEARCH
To do a simple search, stay in the “Search” tab and type what you are searching for in the search box. Click the “Search” button on the right when you’re done.
Your matching results will be displayed below the search box.
Depending on how many results you have, you can also choose how many results you want to display per page.
ADVANCED SEARCH
If you would like to narrow your search, click the “Advanced” tab at the top of the page.
Advanced search allows you to specify offices or accounts you want to search for.
After you specify these, click Search, and the results will show below.